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These terms set out the rules that govern your account on 123k — from how your bKash or Nagad wallet connects to your balance, to what happens when a transaction is disputed. Access and eligibility depend on your local law and the region you are in, so read this before you open an account or make any deposit.
By creating an account on 123k and using any part of the platform — including the lobby, live casino tables, or the sportsbook — you agree to the terms on this page. These terms apply to every session, every deposit, and every withdrawal you make through supported payment channels such as bKash, Nagad, Rocket, or Bank Transfer. We update these terms when the platform changes in a way that affects your rights or obligations. When that happens, we post the revised version here and the date it takes effect. Continued use of your account after that date means you accept the updated terms. If you do not agree, you should stop using the platform and contact support to close your account. Eligibility is not universal. Access to 123k depends on the laws that apply in your region. We do not make claims about legal status in any specific area — it is your responsibility to confirm that using this platform is permitted where you are. If your region later becomes ineligible, your account may be suspended and your wallet balance returned through the payment channel you used most recently.
bKash transactions are subject to the limits and verification steps shown in your account deposit page.
Nagad transfers follow the same account verification flow; the current limits are shown after login.
Rocket payments are processed under the same terms; check your account dashboard for the current state.
Bank Transfer withdrawals follow the payout rules set out in the withdrawal section of your account settings.
Not every interaction on 123k falls under the same rule. Understanding the boundaries helps you know where to look when something goes wrong — whether that is an account question, a failed transaction, or a game result you want to query.
Covered fully. Registration, login, identity verification, account suspension and closure are all governed by these terms. Your rights and our obligations on each step are set out in the rights section below.
Covered fully. Deposits via bKash, Nagad, Rocket and Bank Transfer, plus all withdrawals back to your wallet, fall under these terms. The record of each transaction is stored in your account history after login.
Covered in part. Game content — titles from studios such as Pragmatic Play, Habanero and CQ9 — is delivered under licence agreements we hold. These terms govern your access to that content, not the studio's own rules.
Not covered. Payment processors, mobile network operators and any external link you follow from our pages operate under their own terms. We are not responsible for those services or the terms they apply to you.
These terms are not just obligations — they also give you concrete steps to manage your account and raise questions when something is not right. Your transaction history is available under the account section after login; every deposit and withdrawal is recorded there with a timestamp, amount, and the payment channel used (bKash, Nagad, Rocket, or Bank Transfer). If a record looks wrong, you have the right to raise a query within the window stated in your account settings. Corrections to your account details — name, contact number, linked wallet — can be requested through the account profile page. For anything that requires human review, the support team is the right contact; see the support section below for the available channels.
Log in and open your account history to see every deposit and withdrawal with its payment channel and status.
Go to account profile settings to update your contact number or linked wallet details; some changes require identity re-verification.
Use the support chat or email channel to flag a transaction you believe is incorrect; include the transaction ID shown in your history.
Contact support to close your account; any wallet balance will be returned to the payment channel last used before closure.
If you have a question about how these terms apply to your account, the fastest route is live chat — accessible from the account dashboard after login. For written queries, email gives you a record of the exchange. The help centre covers common questions about transactions, account access and wallet verification without needing to contact the team directly.
Open the chat widget from your account dashboard. Available for account holders; response is handled in order of queue.
Send your query — including your account ID and any relevant transaction reference — to the address shown in your account settings.
Browse the help section for answers on bKash deposit steps, Nagad transfer limits, account verification and terms queries before contacting the team.
How 123k handles your account data, session cookies and payment records is part of these terms — not a separate concern. Here is what we do in each area.
We keep your account records — including transaction history and identity verification documents — for the period required by applicable regulations. You can request a summary of what we hold through the support channel.
We use session cookies to keep you logged in and to remember your account preferences. You can manage cookie settings from your browser; disabling them may affect how the account dashboard loads.
Your account is protected by the login credentials you set at registration. We recommend using a unique password. If you suspect unauthorised access, contact support immediately to freeze the account and review recent transactions.
To request a change to how we handle your data or to ask a question about a specific clause in these terms, contact support with your account ID and the section you are asking about. We aim to respond within the window shown in your account help centre.
These are the questions we hear most often from account holders about how these terms work in practice.
Yes. Every bKash transaction — deposit or withdrawal — is covered by the payment terms in this document. The specific limits and verification steps for bKash are shown on the deposit page inside your account after login.
If your region becomes ineligible, your account may be suspended. Any wallet balance at that point will be returned to the payment channel you used most recently — bKash, Nagad, Rocket or Bank Transfer. Contact support if you have questions about your specific situation.
Yes. Contact support with your account ID and state that you want a summary of your stored data. We will respond within the timeframe shown in the help centre. Your transaction history is also available directly in your account dashboard without needing to contact us.
We post updated terms here with the date they take effect. If the change affects your rights in a material way, we will also notify you through the contact details on your account. Continuing to use your account after the effective date means you accept the new version.
Reach out through live chat or email support — both are accessible from your account dashboard. Include your account ID and a clear description of the clause or decision you are questioning. The team will review and respond with a written explanation.
These terms govern your access to game content on 123k, including titles from studios such as Pragmatic Play, Habanero, CQ9 and others. The studios themselves operate under separate licensing agreements. For questions about a specific game result, contact 123k support — not the studio directly.