Slots / Casino
This Privacy Policy explains exactly what information 123k collects when you use your account, how we use it, and the choices available to you. Access to our platform and the protections described here depend on your local law and eligible region.
When you create an account with 123k, we collect the information needed to operate your account and process your transactions. This includes your registration details — name, email address, phone number — as well as the transaction records generated each time you move funds through your account wallet via bKash, Nagad, Rocket or Bank Transfer. We do not share your payment details with third parties except where it is strictly necessary to complete a transaction you have requested or where we are required to do so by applicable law. We also collect device and session data — the type of device you used, your IP address, browser type and session timestamps — to keep your account secure and to detect unusual access. This technical data is not sold or rented to advertisers. Cookies are used to maintain your logged-in session and to remember your account preferences; you can review cookie settings through your browser at any time. All data we hold about you is stored on servers with access controls in place. How long we retain your records, and the specific legal basis for processing, depends on the jurisdiction you access 123k from and applicable local law. Where local law does not permit certain types of data processing, those activities do not apply to your account.
This policy applies specifically to data collected through your 123k account and the services we operate directly. It does not extend to third-party websites, payment processors or external services you may reach from our platform. Understanding the boundary of our policy helps you know exactly who is responsible for which data.
Any data collected during login, registration or account verification — including your email, phone and session history — falls under this policy. We control this data and you can request a review of it through your account settings or by contacting support.
Deposits and withdrawals processed through bKash, Nagad, Rocket and Bank Transfer generate transaction records held in your account. These records are covered by this policy. We retain them as required by applicable law and do not alter them after the transaction is complete.
Game titles from studios such as CQ9, Pragmatic Play and Habanero are delivered through our platform. This policy covers the play-session data we record. It does not govern the internal data practices of game studios, which operate under their own policies.
If you follow a link away from 123k — to a payment provider's own app, a verification service or an external site — their own privacy terms apply from that point. We cannot accept responsibility for data handling by services outside our direct control.
You have real, actionable choices about the data 123k holds on your account. These are not abstract rights — they are steps you can take right now. Log in to your account dashboard to see your current registration details, transaction history and active session records. If something looks incorrect — a name spelling, a contact number, a linked payment method — you can update it directly from the account settings page or raise it with our support team. If you want a copy of the data we hold about you, or if you want to ask a question about how a specific piece of information is used, reach out through the support contact route below. We will respond based on the requirements of applicable local law and the region your account is registered under. Where local law grants a right to request deletion, we will follow the correct process — though some records, such as completed transaction logs, may need to be retained for a minimum period under financial regulations.
Your transaction history, account details and session log are all visible after you log in. Check the account dashboard to see the current state of each record before raising a support request.
If your registered name, phone number or linked wallet details are wrong, update them via account settings. For changes that require identity verification, our support team will guide you through the steps shown in your account.
Unsure how a specific piece of data is being used? Send your question to the support contact address listed in the support section below. We will respond with details relevant to your account and applicable local law.
If you want to understand how long we hold your data, or if you want to request a deletion where local law permits it, contact us directly. Transaction records tied to bKash, Nagad or Bank Transfer may be subject to minimum retention periods under financial regulations.
If you have a question about your data, want to correct information or need to understand how a specific record is handled, our support team is the right starting point. Use the contact routes below and include your registered account email so we can locate your records quickly.
Log in to your 123k account and open the Help section to submit a data or privacy question directly. This links your query to your account record automatically, which speeds up our response.
Send your privacy query to our support address shown in your account dashboard under Contact Us. Include your registered phone number and, where relevant, the bKash or Nagad transaction reference you are asking about.
The live chat option in your account connects you directly with a support agent. Use it to ask about cookie settings, data records or any step in the privacy process where you need a quick explanation.
The way 123k handles your data is shaped by what is necessary to run a functioning account — not by a desire to collect more than we need. Security controls are applied to account login, payment processing and stored records alike. Cookies that are not essential to your session can be managed through your browser settings; you do not need to contact us to adjust them.
We collect only what is required to operate your account and process transactions via bKash, Nagad, Rocket and Bank Transfer. Data that is not needed for these purposes is not requested at registration or during normal account use.
Session cookies keep you logged in while you use the platform. Preference cookies remember your account settings. Both can be reviewed and adjusted in your browser. Removing session cookies will log you out, so check your account dashboard first if you have pending activity.
Account and transaction records are held for the period required by applicable law in your region. Once that period ends, records are deleted or anonymised. If you want to know the retention period that applies to your specific account region, ask via the support contact routes above.
When this policy changes in a material way, we publish the updated version on this page and note the effective date at the top. Continuing to use your account after a policy update means you have reviewed the updated terms. Check this page periodically if you want to stay current.
These are the questions we receive most often about how we handle account data, payment records and user rights. If your question is not here, use the support contact routes in the section above.
At registration we collect your name, email address and phone number. Once you link a payment method — bKash, Nagad, Rocket or Bank Transfer — we also hold the wallet or account reference you provide. We do not store your full payment credentials beyond what is needed to process your transactions.
Yes. Your account dashboard shows your registration details, transaction history and linked payment methods after you log in. If you want a fuller data summary beyond what the dashboard displays, submit a request through the Help section or via the support email shown in your account.
Every bKash, Nagad and Rocket transaction creates a record in your account history. These records show the amount, date and reference number. We retain them for the period required by applicable local financial regulations and do not alter completed transaction entries.
We do not sell or rent your data. We share information with third parties only where it is necessary to complete a transaction you have requested — for example, passing a payment reference to a wallet provider — or where we are required to do so under applicable law in your region.
Log in, open account settings and update the field directly. For changes that require identity verification — such as correcting a name against a national ID — contact support through the Help section. The verification steps will be shown in your account once you raise the request.
Where local law in your region grants a right to erasure, you can submit a deletion request via the support contact routes above. Note that transaction records tied to bKash, Nagad or Bank Transfer activity may need to be retained for a minimum period under applicable financial regulations before deletion is possible.